Have you ever asked yourself if there is more you could do to make your life more meaningful?

Kenneth was a loan specialist with a financial institution before he realized there is much more he could do for people if he was not bound by corporate rules. This became the foundational aspiration for Keyquest Mortgage.

Now the game is different. Depending on his clients’ needs, as a mortgage broker, Kenneth can now pair clients with the most suitable mortgage loan package, unrestricted by who he represents. The big dream is to help clients grow their wealth through the right loan strategies for asset acquisition.

It was not an easy beginning, where Kenneth found himself on the grind to get clients. But fruit comes to the hard labourer, and happy clients began returning for refinancing. The business started to stabilize, to the point where Keyquest became one of the key mortgage brokers to partner with the largest real estate agencies in Singapore. With these successes, Kenneth expanded the team rapidly over the last two years.

But business expansion has its own set of challenges, especially when it comes to hiring salespeople. Commission-based employees take time to learn the trade, convert leads and start earning. Though Keyquest strives to help new hires more by giving good guidance and even a headstart with company-acquired leads, in the long term it is still about the individual’s discipline, morale and tenacity, and salespeople tend to come and go, leaving the company with less certainty in its growth journey.

Nebulex Recommends: Not everyone is suitable for a commission-based sales role, and not everyone who has the necessary skills will definitely benefit the business. While salesmanship is still fundamentally important, having a team of skilled salespeople doesn’t guarantee business growth in the long term. Cultural fit, values alignment, sense of purpose and career progression are no less important to ensure successful recruitment, development and retention of people who would feel proud saying “I am from Keyquest”.

Closing Thought: Hiring people is about forming a new relationship, and the same rules apply. Only when both sides have a common goal, hold similar values, and are sincere in asking “how can I do more to make our lives more meaningful”, can the business grow from strength to strength stably and reliably.

Visit Keyquest Mortgage at https://www.keyquestmortgage.com.sg.